Returns & Exchanges Policy
If you wish to return an item simply because you change your mind, Oka Jewels will gladly exchange, provided that the item is in original condition, unworn and with tags still attached within 14 days of purchase date.
Please note that exchanges are subject to stock availability and the original item(s) you exchange must be equal to or greater in value than their replacement. If you are posting item(s) from interstate for exchange due to change of mind, you will be responsible for all shipping and handling charges.
You may return a faulty product to Oka Jewels in return for a full refund, a replacement, or a different product to the same value within 14 days of purchase date.
Please note that items damaged as a result of general wear and tear are not considered to be faulty. Where possible Oka Jewels will offer to repair genuinely faulty items. If the issue is not repairable or the same product is not available, you are entitled to a full refund in the original tender if the product is accepted as genuinely faulty.
Please allow 5-7 business days for your refund to be processed.